3 month old bird crashed into a flag pole.....had a few errors at take off, any idea if DJI will help cover repairs?

http://healthydrones.com/main?share=cXWfQC

Tried setting up a ticket via online chat, but havent received an e-mail yet to confirm.

It's uncertain at this time until a DJI repair technician takes a look at it. If it really was a malfunction of the craft, then it would be covered under warranty.

It looks very much like you flew it into the flagpole.
It's not a hardware error that did that.

DJI-Jamie Posted at 2016-8-23 16:55
It's uncertain at this time until a DJI repair technician takes a look at it. If it really was a mal ...

When I send the aircraft in, will they let me know my options before proceeding with repairs if not covered under warranty?

mrdave543 Posted at 2016-8-24 07:50
When I send the aircraft in, will they let me know my options before proceeding with repairs if no ...

That is correct.

DJI-Jamie Posted at 2016-8-24 10:49
That is correct.

Can you please assist with #CAS-231295-G5F8T1.  The drone was received by DJI on Monday, and I received a prompt e-mail that said:

Your Phantom 3 Advanced has been evaluated by our repair team. Click the following link to view the following assessment: REPAIR PROGRESS INQUIRY. An invoice for repairs will be sent to your email address within 24 hours.

The status update shows "Repair cost assessed and quoted 2016/08/29 17:58:50".  I have not received an invoice or follow up e-mail.  I used online chat twice, and neither were helpful, and spent 30 minutes on the phone yesterday. Sent an e-mail 2 days ago as well with no response.  Nobody is able to give me a copy of an invoice or let me know what is going on.  Very frustrating.

mrdave543 Posted at 2016-9-2 00:25
Can you please assist with #CAS-231295-G5F8T1.  The drone was received by DJI on Monday, and I rec ...

You should be receiving a notification from the Repair Team shortly.

DJI-Jamie Posted at 2016-9-1 16:53
You should be receiving a notification from the Repair Team shortly.

Finally! Thank you so much.  Hopefully rest of repair goes smooth!

mrdave543 Posted at 2016-9-2 06:01
Finally! Thank you so much.  Hopefully rest of repair goes smooth!

You're welcome.

DJI-Jamie Posted at 2016-9-1 17:08
You're welcome.

Can you confirm payment was received properly? Paid it right away and see it still says awaiting payment. Thanks again

mrdave543 Posted at 2016-9-2 22:41
Can you confirm payment was received properly? Paid it right away and see it still says awaiting p ...

It can take a day or so for payment to show up in the system. I would say that if it's not confirmed by sometime today, then it will be for sure by no later than Monday. Repair does not work on the weekends.