Flight Raptor
Second Officer
Flight distance : 3014675 ft
United States
Offline
|
Hi Tim,
You and the other DJI folks on this forum are always so very helpful and willing to push when these types of posts occur. For that, I commend you and the rest of the folks who monitor this forum.
HOWEVER, is this poor experience that a number of people are having with DJI support get escalated to the right organization so that the support structure actually gets changed? All of these 1by1 pushes is just a band-aid to the real issues that many seem to face with support. There seems to be some folks that just happen to get a good support person, but the vast majority just don't have a good experience with DJI support.
I, too, have had multiple issues with the DJI chat/email support but I just didn't bother posting it here. Responses are ridulously slow - both real-time chat and emails.....took days to get a response on emails. And even when I got a response, it seemed the person at the other end knew less than I did about these phantoms and it took several go arounds before it seemed we were on the same page.
Being #1 sales in the world for quadcopters means you absolutely need to invest in support. EVEN if the fault ends up being the operators, someone should not have to wait a long time on the phone, or several days for an email response or even 10-20 mins in chat when the operator is in a live conversation with you (yes, this happened to me....I was in a queue, then the operator responded once I was #1 in the queue and then it took 5-15 minutes per response from the chat person....this is unacceptable customer service!) BTW, this happened to me on at least 2 separate ocassions, so it is not an isolated incident. |
|