I send this drone replacement in after they replaced mine because it doesn't send video back....This is what I get today????
The drone wouldnt send back video, so I sent it right back to them....THIS IS ALL WARRANTY

Customer:	*************
Case No:	CAS-************
DJI Care Balance：
Quote Date:	11-01-16
Remarks:

Item	Quantity	Unit Price（USD）	Total Price（USD）
Phantom4 right landing gear component	1	10.00	10.00
Phantom4 left landing gear component	1	10.00	10.00
Phantom 4 gimbal camera	1	379.00	379.00
Service Charge	1	65.00/H	65.00

Freight:			0.00
Total Amount:			464.00
DJI Care deduction：			0.00
Total Payment:			0.00

Please make sure the Case No. is included in your Payment Information when completing your transaction.


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Does the 'Total Payment: 0.00' mean its all paid for under warranty or do you have to pay the 'Total Amount 464.00' ? only asking cos im having mine assessed atm.

spalding1968 Posted at 2016-11-2 03:03
Does the 'Total Payment: 0.00' mean its all paid for under warranty or do you have to pay the 'Total ...

That I have to pay! There wasn't anything wrong with it other than the video...I just got it back and flew it once

spalding1968 Posted at 2016-11-2 03:03
Does the 'Total Payment: 0.00' mean its all paid for under warranty or do you have to pay the 'Total ...

Basically they sent me a broke drone is what I'm trying to say

Thats bad juju mate. Hope you can get things sorted.

sounds like a mistake to me on the part of DJI.  I bet they will make it right for you.

Did you give a written explanation of what was wrong with it?

I would get on to a mod here give them your case number, sometime repair only seem to speak mod language, I speak from experience here, although European.

hallmark007 Posted at 2016-11-2 04:40
Did you give a written explanation of what was wrong with it?

I would get on to a mod here give the ...

yes absolutely....

DJI KEN!!!! Need your help here....
Customer:        Shannon Muse
Case No:        CAS-285493-W5H8X5

smstagar15 Posted at 2016-11-2 06:12
DJI KEN!!!! Need your help here....
Customer:        Shannon Muse
Case No:        CAS-285493-W5H8X5

Thanks for bringing this to our attention, we'll help you escalate it.

I've double checked the case for you, "Total Payment 0:00" means it's free of charge for warranty, please do not worry about it, hope you will receive it soon and everything will go well.

got it thanks....seems to work fine..Just took it up for about 2 mins....Only problem now is it won't load the new firmware...It loads the one from a month ago fine but not the new one..