I sent an email to onlinesales@dji.com letting them know I want to cancel my order. Is the way it's supposed to be done? If so, how does a person receive confirmation of this? How long until I get my money back?  My order number is (was) 001202936136. Thanks for any help.

Our pre-sales team will reply you on working days, and I've also transferred your order number to our pre-sales team and ask them to help you check the status.
Thanks for your supporting!

If you payed thru PayPal, file a dispute

I used my debit card, so the money was taken right out of my checking account.

Why is it impossible to reach these guys?

All I want to do is cancel my order and get my money back. They shouldn't be so complicated.

troyfisher Posted at 2016-11-22 08:30
All I want to do is cancel my order and get my money back. They shouldn't be so complicated.

I am sorry, what day did you request to cancel?
And did you email onlinesales@dji.com?
What is your order?

It was sometime last week. I want to say it was Wednesday or Thursday. Yes, that is where I sent the email to. I ordered the Fly More Combo and the refresh thing. Sorry about the frustration, but it's getting cold here now and it's pointless to have it right now. I was hoping to be able to fly it a few times before winter set in. I'll be buying one in the spring once we have temperatures that are more Mavic friendly.