Hi guys

Today I bought a brand new mavic pro, sadly I'm absolutly not able to charge the controller.
I used the delivered usb cable and the mavic charger. It show me "charging" but nothing happens.
I waited not for almost 2h, but still 1% charged. As soon I plug out the cable the battery is gone.
As we'll I tried the second USB slot on the charger, same issue.

Any idea? Anyone else with the same issue?

Cheers from Switzerland

Have you tried to charge the battery with this charger? Firstly, please make sure the charger is working fine.
Then please try to use another adapter to charge the remote.
If still the same case, please upload a short video here, thanks.

DJI Natalia Posted at 2016-11-27 08:53
Have you tried to charge the battery with this charger? Firstly, please make sure the charger is wor ...

I pluged it in now for the complete night. Still 1%, so battery is empty.

colibristudio Posted at 2016-11-27 16:19
I pluged it in now for the complete night. Still 1%, so battery is empty.
https://www.youtube.com/ ...

May I know you bought it from DJI authorized dealers or online store?
If you have plug in the cable tightly and try another adapter, but no improvement, then it would be best to send it in for evaluation, sorry for the inconvenience caused.

DJI Natalia Posted at 2016-11-27 10:21
May I know you bought it from DJI authorized dealers or online store?
If you have plug in the cabl ...

I bought it in a swiss retail store (they only ones which have the drone yet deliverable).
Called: Manor Nordmann.

Deleted post, not relevant, sorry.

colibristudio Posted at 2016-11-27 18:15
I bought it in a swiss retail store (they only ones which have the drone yet deliverable).
Called: ...

OK, you could contact them firstly to check whether they could help you get  it sorted out.
If no, please feel free to contact us again, we'd love to help you deal with this case.

DJI Natalia Posted at 2016-11-27 11:26
OK, you could contact them firstly to check whether they could help you get  it sorted out.
If no, ...

Thank you @DJI Natalia, especial for Support on sunday.
I'll call them tomorrow to see if they replace it or send it in (which will take then ages ).
Otherwise I'll contact you. Thanks

your RC is "seeing" the connection with your USB charger and displaying the charge indicator.. but when a battery is not connected internally the RC itself cannot charge.
This my guess about your issue, battery not connected with assembling at the factory.
I'm hoping your shop is helping you out with this matter.

colibristudio Posted at 2016-11-27 19:16
Thank you @DJI Natalia, especial for Support on sunday.
I'll call them tomorrow to see if they rep ...

No problem, hope everything will be fine.
We're always here for you.

Hey Natalia
They would replace it, but I guess it will take a long time until they recieve a replacement for the controller.
Is there any possibility to get a new controller within this week? Of course I could open the controller by my self, but I do not want to "break" my warranty.
Any suggestion from your side Natalia?

Does anyone else have a simular issue?

DJI Natalia Posted at 2016-11-28 04:08
No problem, hope everything will be fine.
We're always here for you.

Still no success... NO replacement Controller, NO replacement Drone. Means I still got a brand new drone at home which didnt fly because of the Controller for weeks now.
DJI HELP!!!

colibristudio Posted at 2016-12-15 20:13
Still no success... NO replacement Controller, NO replacement Drone. Means I still got a brand new drone at home which didnt fly because of the Controller for weeks now.
DJI HELP!!!

Sorry to hear about that.
Have you contacted your dealer with the case number? we'd love to help you check the case soon.
Please click on "Reply", I'll get a remind so that I can reply you soon, thanks.

Look although I have the same problem?!

My dji mavic controller won't charge past 20% with te original charger. Dji help. Best buy said no return no exchange . Oncertainly it's bought don't bring it back, I really doubt they would be able to help me after that kind of customer service