DJI care refresh email???
3875 5 2016-12-21
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fansf8943360
lvl.2
United States
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Hi. Two days ago I bought DJI Refresh from B&H. My purchase receipt email said my Refresh digital download would come directly from DJI "within 24 hours". Yesterday morning I activated my Mavic, knowing that I had already purchased Refresh.

BUT I still haven't received any kind of confirmation other than my purchase receipt from B&H. Is this enough proof that I have Refresh in the event I have a crash or other problems?
2016-12-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hello, I'd suggest you to get in touch with our DJI care support at djicare@dji.com.
They will be able to assist you.
2016-12-21
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CrazyHorse019
lvl.2
Flight distance : 348540 ft
United Kingdom
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DJI Mindy Posted at 2016-12-22 06:41
Hello, I'd suggest you to get in touch with our DJI care support at .
They will be able to assist you.

how do you check whether refresh is enabled on your account?
2016-12-22
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hallmark007
Captain
Flight distance : 9827923 ft
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Ireland
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CrazyHorse019 Posted at 2016-12-22 09:26
how do you check whether refresh is enabled on your account?

You should receive an email or receipt,
2016-12-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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CrazyHorse019 Posted at 2016-12-22 17:26
how do you check whether refresh is enabled on your account?

DJI care refresh is bounded with your aircraft SN.
And as hallmark007 mentioned, you will receive an email.
2016-12-23
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Buzzyone
Second Officer
Flight distance : 4647913 ft
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DJI Mindy Posted at 2016-12-23 12:55
DJI care refresh is bounded with your aircraft SN.
And as hallmark007 mentioned, you will receive an email.

You can go to the DJI Refresh page and put your serial number in and it will tell you the status of your refresh too.
2016-12-23
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