After installing latest firmware on P4P, the gimbal started to go crazy, shaking excessively. And it simply won't stop ! The app says now the firmware is up to date, but the gimbal has simply gone beserk! What happened DJI? And most important how do I fix it now??? I must fly tomorrow. I thought about rebooting the drone. How do I do that?

try going back and down grading to the previous firmware if it was fine before or contact dji support.

My gimbal started acting strangely, constantly moving the camera up and down and I couldn't stop it. I sent the unit back, and DJI has had it for several days according to the UPS delivery notice, but it still is not in their  system...so your date to fly tomorrow might be on hold....mine is too...

Could you please try to reset factory defaults and refresh the firmware again? Besides, please make a short video of the gimbal issue if convenient.

rustygal Posted at 2017-1-13 13:22
My gimbal started acting strangely, constantly moving the camera up and down and I couldn't stop it. I sent the unit back, and DJI has had it for several days according to the UPS delivery notice, but it still is not in their  system...so your date to fly tomorrow might be on hold....mine is too...

Could you please provide me with your case number?
I'll help to look into it.

For now, I have downgraded the firmware to what it was before. What do you mean by "case" number? Serial number? No time to focus on this for the moment.

DJI Mindy Posted at 2017-1-14 19:33
Could you please provide me with your case number?
I'll help to look into it.

Yes please, if you could look into this. My case number is CAS-397149-M2L2R9. It was recorded on January 6th, and was received on January 11th.

DJI Mindy Posted at 2017-1-14 19:33
Could you please provide me with your case number?
I'll help to look into it.

Yes, thank you.....CAS-397149-M2L2R9, dated January 6th.

This is a known issue. Some cases a firmware downgrade will fix it and in my case DJI replaced my P4P.

rustygal Posted at 2017-1-16 15:58
Yes, thank you.....CAS-397149-M2L2R9, dated January 6th.

I'll help to escalate the case for you.
Sorry for the inconvenience caused.

Please, can someone tell me what a case number is? And how to find it? Thank you

DJI Mindy Posted at 2017-1-17 03:24
I'll help to escalate the case for you.
Sorry for the inconvenience caused.

Thanks for any help to speed up the repair and return of my P4P

Maxence Posted at 2017-1-17 09:20
Please, can someone tell me what a case number is? And how to find it? Thank you

When you submit an online return of your product, they assign you a case number and send you via an email a preprinted UPS shipping label....

Hope that helps

DJI Mindy Posted at 2017-1-14 19:33
Could you please try to reset factory defaults and refresh the firmware again? Besides, please make a short video of the gimbal issue if convenient.

Hello,
I am coming back to you regarding the "mad gimbal issue". (So far I solved the problem by downgrading the firmware). Here's a video of the gimbal behaviour with the latest firmware.
It simply never stops !
Mad gimbal video

Maxence Posted at 2017-1-17 09:20
Please, can someone tell me what a case number is? And how to find it? Thank you

the case number message was for the other use that already sent their's in, that wasn't for you

Maxence Posted at 2017-1-19 08:10
Hello,
I am coming back to you regarding the "mad gimbal issue". (So far I solved the problem by downgrading the firmware). Here's a video of the gimbal behaviour with the latest firmware.
It simply never stops !

Sorry, I cannot access to the link.
Could you please upload it to dropbox or Wetransfer?

Maxence Posted at 2017-1-19 08:10
Hello,
I am coming back to you regarding the "mad gimbal issue". (So far I solved the problem by downgrading the firmware). Here's a video of the gimbal behaviour with the latest firmware.
It simply never stops !

Sorry, I cannot access to the link.
Could you please upload it to dropbox or Wetransfer?

Here is link to we transfer https://we.tl/syAlNtODZs