SkySight Aerial
lvl.4
Flight distance : 3312018 ft
United Kingdom
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DJI-Jamie Posted at 2017-1-19 14:00
I do understand the frustration that came with the A3 being partially online, sort of speak, when it came to the functions that it could do. The answer for the F-channel customization has been made available, and yes, the final solution to that was to add additional hardware along with firmware updates. I did provide my two cents on that in your other thread regarding this matter. The A2 and Wookong rigs had some issues as well at some point in their existence, but they also got worked through. Interfaces in general have changed drastically over time and have come with their share of challenges. It has, and will be continued to be worked on to give you what was expected of its price tag.
In all honesty, I do not foresee a refund given how long you have had these components. Exchanges are always for like products and thus replacing it with an A2 set up instead of components instead of the A3 would not be possible. If your A3 had physical issues, it can be replaced with another A3 and so on. If you got any of your items from the DJI Website, the Online Sales team is the only group that may have the power to do so, but they are upheld to DJI's online refund and exchange policies.
Hi Jamie,
With respect, I think you are missing the point? The fact is, no A3 owner has got what they paid for so very clearly this product has been miss sold to every customer.
You are now saying It cannot be returned for a refund because. of the length of time I have had it? I have only had it eight months because I beleived DJI when they said a solution was 'coming shortly'. If I was aware of this at the time I bought it, I never would have. It would appear that what you are saying is: despite the fact that you have been miss sold a product, been very patient for eight months, believed in the promises that were made, put up with all the grief, I now have to pay to upgrade it to get what was originally part of the deal.
Under consumer law, every A3 owner, at the very least, has a legal right to return this product as it is not fit for the purpose.
Could you please supply us the details of the DJI legal department as this would appear to be the only way forward?
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