Dead Cell: 2nd Charge?
613 6 2017-2-22
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Tidus10
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Why would I get a damaged cell warning after the 2nd charge? Can this be fixed? I got this as a gift so I don't have proof of purchase or anything like that.
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2017-2-22
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DJI Mindy
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Please try to discharge the battery and full charge it again.
Please let me know if this helps.
2017-2-22
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Tidus10
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United States
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Hey Mindy. I drained it and then fully charged it
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2017-2-22
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DJI Mindy
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Tidus10 Posted at 2017-2-22 18:57
Hey Mindy. I drained it and then fully charged it

Sorry, I'd suggest you to send it in for further diagnosis and fixing.
Please get in touch with our tech support at support.us@dji.com.
When you email you should receive an automated message containing a 6 digit ticket number.
Please provide me with the ticket number then I can help to follow up.
2017-2-22
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Tidus10
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I was told if I didn't buy it from DJI I would have to pay to get it fixed. I'm not liking the odds to be honest.
2017-2-22
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Tidus10
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United States
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Id# 440808
2017-2-22
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DJI Mindy
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Did you get the battery from your friends?
Sorry if you cannot provide us with the proof of purchase, we cannot cover it under warranty.
2017-2-22
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