dEEr
lvl.1
Flight distance : 17579 ft
Germany
Offline
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BUT VERY unprofessional and shameful DJI Support!! Never seen that from a "company" before. Never!
Ordered 02/6, received DOA 02/16, DOA unit returned at DJI NL on 02/21. CAS-457040-Q5Z8Z2 with mail: your replacement is expected to be sent to you in 5 working days
My endless Support history:
Chat: chatted with 4 different guys. No one replied. Standard answer always: I will do another follow up on this though
Phone: Called just the German Support, cause I am a german citizen. Standard answer: Not our area of responsibility (HAHAH, okay), contact DJI NL for DOA units. OHHH YES DJI, do you want to pay my telephone bill for international calls?
Mail: Also very ridiculous. Mailed with 1 guy. After any reactions or concrete information, a totally new support guy (in total 4..FOUR!!!) answered with standard phrases: I will reach our support team who can assist us further in following up your ticket. - Surprise Surprise? No one answered back.
This is totally mafia method. Earning money but dont deliver promised quality. Funny thing: I now that new orders received their units... GREAT DJI!!
If you are not professional enough and can't handle the support, why don't you just refund the money?
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