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Where's my Maviс? No information 3 weeks after delivery to DJI.
298 18 2017-3-20 00:29:08
RealFixxxer
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Flight distance : 4755
Russian Federation
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1) On February 24th I sent the parcel to DJI
2) On March 3, the parcel was received (tracking number EA445385810RU). The status of the parcel has not been updated to "received" (CAS-471426-G3M1R7)
3) On March 7 I left Request #454523 with the question whether the parcel was received. No answer.
4) On March 15, I drew attention to this situation on the forum
5) On March 20 (today) my case was deleted

Where is my parcel? Why is there no information during 3 (!!) weeks?
2017-3-20 00:29:08
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travelrikk
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Flight distance : 61391
Malta
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You have to be kidding me DJI. Now this, seriously?

Same thing happened to me and another guy on this forum already. Last week I was promised it will be sent out last week, then I was promised it will be sent out this week and today, SURPRISE, they deleted my case or whatever they did. Excellent.
2017-3-20 01:24:57
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DJI Mindy
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China
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Our support team have checked your tracking number.
And seems like you didn't send it to correct address. The postcode 97618 is for the German office.
Could you please help to confirm the address your package was sent to?
Besides, it's probably the system issue that you cannot check your case from the websites.
Your case hasn't been deleted.
2017-3-20 02:38:25
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DJI Mindy
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Japan
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travelrikk Posted at 2017-3-20 01:24
You have to be kidding me DJI. Now this, seriously?

Same thing happened to me and another guy on this forum already. Last week I was promised it will be sent out last week, then I was promised it will be sent out this week and today, SURPRISE, they deleted my case or whatever they did. Excellent.

It's probably the system issue. We will not delete your case.
Could you please provide me with your case number? I'll help to push it for you.
2017-3-20 02:52:16
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Range30
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United States
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DJI Mindy Posted at 2017-3-20 02:52
It's probably the system issue. We will not delete your case.
Could you please provide me with your case number? I'll help to push it for you.

DJI Mindy at work again. You and rest or moderators on DJI forum work miracles. Thank you for putting in work.
2017-3-20 02:59:59
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RealFixxxer
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Flight distance : 4755
Russian Federation
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DJI Mindy Posted at 2017-3-20 02:38
Our support team have checked your tracking number.
And seems like you didn't send it to correct address. The postcode 97618 is for the German office.
Could you please help to confirm the address your package was sent to?

You specified this address

I sent the parcel there
2017-3-20 04:38:15
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RealFixxxer
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Flight distance : 4755
Russian Federation
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Just received a e-mail that you finally found my package.
I'm almost happy. Better late than never)
Very much I hope further everything will be fine ...
2017-3-20 05:11:41
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PatchyFox
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Australia
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Same thing here. They've had it for 2 weeks, I keep asking for something, a quote. A report, daily, and nothing. They keep apologising but don't offer any answers. WHAT THE HELL IS GOING ON DJI?
2017-3-20 05:11:50
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PatchyFox
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Australia
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PatchyFox Posted at 2017-3-20 05:11
Same thing here. They've had it for 2 weeks, I keep asking for something, a quote. A report, daily, and nothing. They keep apologising but don't offer any answers. WHAT THE HELL IS GOING ON DJI?

CAS-484163-N2V2T6.
2017-3-20 05:12:31
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travelrikk
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Flight distance : 61391
Malta
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DJI Mindy Posted at 2017-3-20 02:52
It's probably the system issue. We will not delete your case.
Could you please provide me with your case number? I'll help to push it for you.

CAS-487108-J6S5N7

Already gave it to DJI Ken and he said he would take a look and someone from DJI was supposed to contact me last week, no one contacted me yet.
Tracking is back on now but case is still stuck on 1.repair for 10 days
2017-3-20 06:37:14
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The Rev
Student Pilot
Flight distance : 206707
Europe
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I have a Mavic in for repair also so hope this isn't going to turn into another fiasco like the original delivery saga but I don't hold out much hope by what I am reading.
2017-3-20 07:35:22
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DJI Mindy
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China
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RealFixxxer Posted at 2017-3-20 05:11
Just received a e-mail that you finally found my package.
I'm almost happy. Better late than never)
Very much I hope further everything will be fine ...

Thank you for your update and we sincerely apologize for the trouble.
I have added a note to your case and pushed it for you.
2017-3-20 19:53:35
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DJI Mindy
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China
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Hello PatchFox, I have checked your case and we have provided you with an update early today.
And we will send you the quote as soon as possible.
Thank you for your patience.
2017-3-20 20:06:46
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DJI Mindy
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China
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travelrikk Posted at 2017-3-20 06:37
CAS-487108-J6S5N7

Already gave it to DJI Ken and he said he would take a look and someone from DJI was supposed to contact me last week, no one contacted me yet.

DJI Ken had brought this to our management. I'm sorry that you didn't receive any update.
Since there are backlogs for the Mavic. your case was delayed.
I have pushed the case for you I will make sure they provide you an update as soon as possible.
2017-3-20 20:12:08
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Range30
Hobbyist
United States
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Dang! I'm sorry to hear that. Hopefully, DJI corrects your matter and supplies you with updated information. Keep us posted!
2017-3-21 00:52:28
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RealFixxxer
Hobbyist
Flight distance : 4755
Russian Federation
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I want to believe, but reading this forum, I understand that my problems are just beginning))
2017-3-21 06:58:40
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fineline
Beginner
Flight distance : 5684
Argentina
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You need to call them, My Mavic have been there since the 2nd March, it took a week to update to received and a day for the quote, 3 days for waiting on repair and its still on that status. When I contacted them, DJI told me that have a back log of repairs.
2017-3-21 07:13:27
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RealFixxxer
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Flight distance : 4755
Russian Federation
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fineline Posted at 2017-3-21 07:13
You need to call them, My Mavic have been there since the 2nd March, it took a week to update to received and a day for the quote, 3 days for waiting on repair and its still on that status. When I contacted them, DJI told me that have a back log of repairs.

After the creation of this topic he was found for several hours (thanks to the moderators), and have already begun to repair.
So while everything seems to be good)
2017-3-21 08:13:27
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RealFixxxer
Hobbyist
Flight distance : 4755
Russian Federation
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Please send my Mavic back ..
Today has expired already a month as it arrived to you with an engine error that occurred after the update.
Maybe the wires to the engines are jammed although promised more than 5000 openings.
And PLEASE do not change it or RC to the restored one - on my Mavic only 3 hours of flying time!


2017-4-2 23:06:53
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