Greetings to the forum,

As you can see the repairs are delayed.
I tried contacted them for an update why it takes so long and I did not receive an answer.
Is that common?

See the time after payment.

Tanos, we sincerely apologize for the delay in repair process.
Could you please leave us your case number? we'd love to help, thank you.

DJI Natalia Posted at 2017-3-28 01:20
Tanos, we sincerely apologize for the delay in repair process.
Could you please leave us your case number? we'd love to help, thank you.

Yes sure.

CAS-453937-C2C1Y5

Thank you

Tanos Posted at 2017-3-28 04:09
Yes sure.

CAS-453937-C2C1Y5

Got it, I've reported your case to our repair team, will help you escalate it soon.

DJI Natalia Posted at 2017-3-28 04:50
Got it, I've reported your case to our repair team, will help you escalate it soon.

Great news.

Thank you.

Tanos Posted at 2017-3-28 05:09
Great news.

Thank you.

You are welcome, hope we could get it resolved shortly.

DJI Natalia Posted at 2017-3-28 21:23
You are welcome, hope we could get it resolved shortly.

They answered and told me they are busy and need more working days.

Tanos Posted at 2017-3-28 21:26
They answered and told me they are busy and need more working days.

The drone has been shipped out, hope you would receive it soon and enjoy it.
Thank you very much for your support!