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CAS-532617-Q6N3H0
Shipped to DJI on the 27th of March Received at DJI 29th March UPS confirmed, DJI says it takes 24hrs to process DJI finally process it on the 31st of March Damage Assessment on the 5th April, I payed for the refresh fee 5 minutes after getting the email. DJI doesn't process payment until 11th and still hasn't shipped a new Mavic.
So much for rapid support and VIP phone support with the Refresh plan. I've called four times now. During the first call the representative told me to call back in an hour as the systems were updating so I did and then I was told that an associate would call me back once they had an update on my case, never received a call back. The third call I sat on hold for an hour and half only moving up five spots from 36 to 31 in the caller queue, when I gave up. Same results during the forth call, went from caller 27 to caller 20 in two hours. With all that being said the Repair Tracker should just say "We will get to it when we get to it." | 
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