https://youtu.be/3kmRQRpK0nM
I received my Mavic Pro last month, upon its first flight I noticed that the display on my iPhone was completely jello footage. This was a nice 60 degree day no wind. I then tried to calibrate the IMU and the gimbal. This did not fix the issue. I contacted DJI and was told it may be the temperature outside or the windy conditions. This was not true, I told the support team everything was calibrated an updated. After another day of phone calls like these I finally got a email with a shipping label to send this product back. I was told after 24-48 hours of arriving in California a new product would be shipped back to me. "new". After I was notified my package arrived I waited 3 days no contact from DJI. I waited another day before I decided to reach out. I contacted the support group and was told the product would ship in 24-48 hours. I waited another 3 days and nothing. So I called and got the same answer as the online support. "24-48 hours". I told them I was going on a tropical honeymoon and wanted the drone back in time. I shipped it back 5 weeks before I was going thinking this was plenty of time. This went on for weeks and weeks and I still have not heard an update. The last person I talked too said it already shipped. I said "give me the tracking info or I'm not hanging up the phone" and this person emailed me a link, I clicked the link and it was this forum, nothing that had to do with my product. The next time I called I spoke to a "manager" who told me he would get in touch with logistics team and have it shipped today overnight. That was a week ago. I will no longer continue to buy a single product from DJI. This was my first and my last. Have they ever heard of an exchange? You take my broken brand new drone and replace it with a working brand new drone. Simple, customer happy. I will be sure to tell everyone do whatever you can to avoid DJI products the service is too bad in the US.
https://youtu.be/3kmRQRpK0nM

https://youtu.be/3kmRQRpK0nM

https://youtu.be/3kmRQRpK0nM

Really sorry for the unpleasant experience. I have checked your case. It has been escalated and should be shipped back to you soon.
I have added a note to your case and brought this to the attention of our management to make sure they keep you updated as soon as possible.