Oleh Artyukh
lvl.2
Flight distance : 385459 ft
Ukraine
Offline
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DJI Mindy Posted at 2017-4-26 18:21
DroneFlying is correct, if you purchased the drone in USA, then you can only obtain warranty service in our US service center. There's nothing to do with where the problem occur.
And if you want to repair the drone in our GmbH service center, then you will need to pay for the repair fee.
Please let me know if I make myself clear.
I understand, but my flow was the following:
1. I called to the store where I purchased to ensure I have warranty and they asked me to write to European support.
2. I wrote email to EU support and noone replied me for 2 days.
3. I contacted online chat - they told I have to send it to US paying for shipping, taxes etc, and write to US support.
Two issues are here:
1. All the parties don't want to take it and redirect me to each other
2. Noone tried to analyze the reason and tell if repair should be payed or free as a warranty guaranteed case? If it should be paid, for me it's easier to repair it quickly and locally. But why should I pay if I don't know for sure - maybe this is warranty case (in reality I think it is warranty case because the drone didn't respond on part of controls with good signal).
Just tell me what to do. For now DJI service looks very poor not willing to provide any help, and I as a customer am alone with the broken drone and logs from it. Only help I got - from the forum users, to whom I didn't pay, but at the same time DJI, what got payment from me, don't do anything except redirecting. |
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