Oregonizm
lvl.1
Flight distance : 265154 ft
United States
Offline
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DJI Natalia Posted at 2017-5-22 20:30
Oregonizm, thanks for bringing this to our attention, we do understand how frustrating it must be. Sincerely sorry that you did not receive the quotation for repair because of the lack of communication.
Apologize for the delay in shipment process, we've forwarded your concern to the local management, and asked them to look into it and contact you for a detailed explanation soon.
We cannot guarantee it will be delivered before you leaving for trip, while we'll try our best to see what we can do for you, thanks you very much for your patience and support!
Thanks for your assistance. I did receive a phone call today but it was nothing that I wanted to hear. I was told that due to DJI relocating their facility, there is a super large bottleneck in the shipping department. There is no estimate for how long it may be before shipping my replacement but that I will receive an email when it does ship. I have read many similar stories here in the forum. Natalia, does your company realize what this costing them in regards to customer retention and referrals? SOMETHING MORE THAN LIP SERVICE NEEDS TO BE DONE! Customers that are extremely happy with the product are leaving ... we're ordering drones from your competition and selling our DJI products when they finally do get returned. Customers that are extremely happy with the product are telling their friends, and anybody else that will listen, about their customer service horror story. It really wouldn't take that much ... an extension to their Care/Refresh policy, a Mavic backpack, a T-Shirt and letter of apology ... something more than lip service. Rant over! |
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