fans29892e4c
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United States
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So after 3 days of flying, I got to confident of my abilities and sure enough, into a tree I went. Gimbal support was broke and it didn't sound right! So I sent my drone in, they receive it May 12th, and now today May 26, it's in shipping status, received an Email tues that it woul ship in 2 business days, today's the 3rd business day and it hasn't shipped. I've contacted 3 different people and all say they are escalating to higher managers expect an email in 24 hours(first guy I talked to was Mike on Tuesday. Never received the email then yesterday talked to someone in customer service, said they would expedite and escalate to upper management, with an email within 24 hours, then today I contact because I haven't heard a thing and my drone is still there. And Theresa tells me she will send me her email address!
Well she sends me a link to a page to activate the email, and then the second email comes it's mainly in I think Chinese/Japanese not sure. Who can I email when I can't read or write it. It's been 14 days and the worst communication from a company! My case number is CAS-593531-V3Z5S0. If you're so backed up why not have a weekend crew! Or a second shift! Why isn't my drone in my possession? I paid the 500 to get it, spent 150 on a battery(will be getting a third) and over 100 on accessories. And an additional
116 on repairs and you won't give me back my property. I read a LOT of complaints about DJI, and now I'm another who is not being given exception customer service! If you need guidance with how a customer service should operate! Please someone from DJI send my drone back to me!
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