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DJI Repair facility CA. USA
1147 9 2017-8-29
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Alperdronie
lvl.2
Flight distance : 89649 ft
United States
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I bought a new Mavic May of this year 3 months of flying no problem then Gimbal Overload every time on start up, and I could not control the camera. I was bummed out I had to send it in. I watched YouTube videos for hours trying trouble shoot the problem. To no avail I had to send the Mavic in. I was feeling good I bought the refresh program. I sent in out Monday Aug 21, from Rochester NY package arrived in California Monday the 28th on Tuesday 29th at noon I get a email saying they have it. 3 Hours later another email saying problem is under warranty it will be fixed and returned in 3 to 6 business days. That kind of support is top notch in my book!  THANK YOU DJI!
2017-8-29
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sevimli
lvl.2
Turkey
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So you are ok to wait for an easy fix for almost 3 weeks? I know most of this down time is due to shipping, but for a PAID extra warranty, it should've included the overnight shipping both ways.
2017-8-29
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DroneFlying
Captain
Flight distance : 10774613 ft
United States
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That's very good service and it's nice to hear something positive. They seem to be doing quite a bit better than they were in earlier days after the Mavic was released.
2017-8-29
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Alperdronie
lvl.2
Flight distance : 89649 ft
United States
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sevimli Posted at 2017-8-29 12:45
So you are ok to wait for an easy fix for almost 3 weeks? I know most of this down time is due to shipping, but for a PAID extra warranty, it should've included the overnight shipping both ways.

That would be nice. Very nice!
2017-8-29
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jkuo
lvl.1

United States
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I ran into the same issue as you and many others, Gimbal Overload.
Without DJI Refresh I'm getting charged $210 for "repair".
http://forum.dji.com/thread-110974-1-1.html
2017-8-29
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Landjet
Second Officer
Flight distance : 61496 ft
United States
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jkuo Posted at 2017-8-29 14:03
I ran into the same issue as you and many others, Gimbal Overload.
Without DJI Refresh I'm getting charged $210 for "repair".
http://forum.dji.com/thread-110974-1-1.html

If less than 1 year old shouldn't the warranty cover such repairs?
2017-8-29
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Alperdronie
lvl.2
Flight distance : 89649 ft
United States
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jkuo Posted at 2017-8-29 14:03
I ran into the same issue as you and many others, Gimbal Overload.
Without DJI Refresh I'm getting charged $210 for "repair".
http://forum.dji.com/thread-110974-1-1.html

I think I watched your YouTube video's
2017-8-29
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jkuo
lvl.1

United States
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Landjet Posted at 2017-8-29 14:06
If less than 1 year old shouldn't the warranty cover such repairs?

You'd think that a smoking Mavic should be covered the 1-year warranty, but both mine and fansa5957cce's repair invoices say "not caused by a product malfunction" and we both got a $200 repair bill.

This gimbal overload is repeated seen in these forums, so I'm not sure how they can say this isn't a "product malfunction".

Still trying to get this escalated from DJI support. (CAS-927209-D5C7S0)
2017-8-29
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DJI Thor
Administrator
Flight distance : 13602 ft
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Thank you so much for your feedback to us, yes, we will not charge for repair if it is a warranty case. Appreciate your support and hope you will get the drone back to you soon. Have a nice day.
2017-8-29
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DJI Thor
Administrator
Flight distance : 13602 ft
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jkuo Posted at 2017-8-29 14:54
You'd think that a smoking Mavic should be covered the 1-year warranty, but both mine and fansa5957cce's repair invoices say "not caused by a product malfunction" and we both got a $200 repair bill.

This gimbal overload is repeated seen in these forums, so I'm not sure how they can say this isn't a "product malfunction".

Hi, DJI Susan had forwarded your case to the proper team to take care of, please wait patiently. And if you have any further questions, please replied us in the original thread and we will handle it asap. Thank you.
2017-8-29
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