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Cant update crystalsky. Gets stuck at 30%
1592 26 2017-12-14
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Helicam
lvl.4
Sweden
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Cant update crystalsky to the newest firmware. It gets stuck at 30%. and says that the download is broken...

Any other have that problem?
2017-12-14
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fansf69a5115
lvl.2
Flight distance : 1220223 ft
Hong Kong
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I have the same problem, DJI support team please response
2017-12-14
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Emilcaruso
lvl.3
Flight distance : 62205 ft
United States
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same here...
2017-12-14
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jackiedh
First Officer
Flight distance : 83589314 ft
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United States
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same here stops at 30%

Jack
2017-12-14
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Helicam
lvl.4
Sweden
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jackiedh Posted at 2017-12-14 08:20
same here stops at 30%

Jack

ok, then its not only me.  Can you only update the crystal sky thru WI-FI or?
2017-12-14
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sbb
lvl.2
United States
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Same here...
2017-12-14
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fansf69a5115
lvl.2
Flight distance : 1220223 ft
Hong Kong
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Helicam Posted at 2017-12-14 08:23
ok, then its not only me.  Can you only update the crystal sky thru WI-FI or?

There is offline sd card update method. But DJI neve allow us to download else where. So we can only upgrade the firmware through wifi
2017-12-14
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fans24366b9b
lvl.4
Flight distance : 842244 ft
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Italy
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same problem in all crystalsky.
2017-12-14
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fans9b2838f5
New
United States
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Mine as well.
2017-12-14
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fans43f6fe3e
lvl.1
United States
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glad i checked here ... thought i was doing something wrong ... mine stops every time @ 27%
2017-12-14
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broadlandboy
Captain
Flight distance : 1654222 ft
United Kingdom
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Ditto              
2017-12-14
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The Polymath
lvl.3
Flight distance : 644672 ft
United States
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Same Failure Here... "Update package broken"
Screenshot_2017-12-14-08-24-01.png
2017-12-14
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jeffb2002
First Officer
Flight distance : 99777 ft
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United States
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Same problem here
2017-12-14
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fansf446937b
lvl.1
Flight distance : 1088442 ft
United Kingdom
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Yes mine fails at 30% too!
2017-12-14
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Anthony566
First Officer
Flight distance : 2488944 ft
United Kingdom
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Me to ... CS 5.5 and it gets stuck at 27% with download file broken error
2017-12-14
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Bill in Ohio
Second Officer
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United States
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Same for me, I have Mavic Pro (1 Yr.) and Goggles. (4 months)  The Crystalsky U785 is the first device I have had that can't update??  Of course it would be nice to have a manual that explained update procedure.  Can I do it through DJI Assistant?
UPDATE as of 12/15/2017 --- Downloaded and updated without any issues.  Hope to fly when weather permits (ie. to cold and windy vs just cold).
2017-12-14
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FlyHigh Imaging
lvl.1

United Kingdom
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Same here
2017-12-14
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Rapazcl
Second Officer
Flight distance : 1369915 ft
Chile
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Bill in Ohio Posted at 2017-12-14 15:05
Same for me, I have Mavic Pro (1 Yr.) and Goggles. (4 months)  The Crystalsky U785 is the first device I have had that can't update??  Of course it would be nice to have a manual that explained update procedure.  Can I do it through DJI Assistant?

Nop , you only update trough  Wifi network .,  
2017-12-14
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jmrfoto
Second Officer
Flight distance : 77257 ft
United States
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Mine gets stuck at 27% and I've tried multiple times
2017-12-14
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jmrfoto
Second Officer
Flight distance : 77257 ft
United States
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Hello DJI support!!!! ????  So what do we all do to get teh available firmware update????
2017-12-14
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Rapazcl
Second Officer
Flight distance : 1369915 ft
Chile
Offline

now it's fixed
2017-12-14
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Rapazcl
Second Officer
Flight distance : 1369915 ft
Chile
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Now  It's fixed
2017-12-14
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The Polymath
lvl.3
Flight distance : 644672 ft
United States
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Download went fine now.
2017-12-14
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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https://forum.dji.com/thread-123968-1-1.html
2017-12-14
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Guys, we sincerely apologize for the trouble and inconvenience that have been caused, there was a server glitch and we have get it fixed now, please try to update again.
Please let me know if there is any further problem, thank you.
2017-12-15
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TheMann58
First Officer
Flight distance : 17759432 ft
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United States
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DJI Mindy Posted at 2017-12-15 00:14
Hi Guys, we sincerely apologize for the trouble and inconvenience that have been caused, there was a server glitch and we have get it fixed now, please try to update again.
Please let me know if there is any further problem, thank you.

DJI Mindy -

Can you please look into the Crystalsky 0% Battery Level Bug that I reported in another forum thread?  Thanks!
2017-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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TheMann58 Posted at 2017-12-15 08:05
DJI Mindy -

Can you please look into the Crystalsky 0% Battery Level Bug that I reported in another forum thread?  Thanks!

Hi Mann, I saw your post and have replied. The issue has been escalated to our engineers for further analysis, I will keep you updated in your own thread, thanks.
2017-12-17
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