DJI Thor / DJI Support:
Could you please help expedite my warranty (and/or Care Refresh?) claim....CAS-1320095-D3P2D3. I've heard horror stories here in the forums of lack of support and/or LONG delays in claim resolution; I'm now experiencing this first hand unfortunately
It's been almost 3 months since my loss and I initiated my claim directly with support as you (DJI Thor) directed back in December. I gave support every file/info they asked for in early Jan but after several attempts over the past month, I have never received ANY update or reply at all!! DJI Thor- you've been great support here so I am reaching out to you here for help. I am really looking forward to a good resolution on my warranty case and appreciate an update as it has been a long time and I'm needing a Mavic soon! My Mavic was never recovered despite me being within visual sight of it up until/except the last moments of it's landing and detailed search of the last and likely GPS location (so I'm not sure how Care Refresh would work). I've since been in contact with the police and several other property owners and it has never showed up as it likely went down in heavy vegitation as I was unable to control it's landing location Appreciated, Randy DJI Thor: I first reported my issue with my Mavic in the forums on Nov 11, about a week before I lost my Mavic due to video loss as well as RC disconnect/loss. My original posting and communication with you began here : https://forum.dji.com/thread-119439-1-1.html, however I posted many times in different threads after my loss where you also were assisting me with my issue and claim. It was clear then that my issues were 100% related to the app version 4.1.15 (and maybe earlier versions?). As you may recall DJI had to update their app a few times very soon after the version 4.1.15 release due to an inherent code issue that was causing massive app/video lagging across many devices, I lost my Mavic because of this.
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