DJI GO 4 Not Syncing
1847 18 2018-8-6
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pmshop
First Officer
Flight distance : 8073271 ft
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Just performed my first flight after the 4.2.24 upgrade for iOS
Flight records will not sync.

Anyone else see this?
That is the only change to my setup.

**UPDATE**
Yes, others:
https://forum.dji.com/thread-160508-1-1.html

https://forum.dji.com/thread-160532-1-1.html

https://forum.dji.com/thread-160556-1-1.html








20180806_120628000_iOS.png
2018-8-6
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S-e-ven
Captain
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Give it some time. The sync / no sync error is on the server side, methinks
2018-8-6
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pmshop
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S-e-ven Posted at 2018-8-6 04:20
Give it some time. The sync / no sync error is on the server side, methinks

So you see it too?
2018-8-6
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S-e-ven
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I have this every now and then. On android you just have to see it happens.
The "sync failed" is just a short blink message.
And looking into the forums, that happens sometimes after new Go4 versions and just for 2 or 3 days, methinks
2018-8-6
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Greg F
Second Officer
Flight distance : 944308 ft
Australia
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Nice Growth Value
2018-8-6
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Deftig
lvl.2
Flight distance : 105016 ft
Germany
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I have the same issue at the moment, so i think its server based
2018-8-6
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pmshop
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Still not syncing
Waiting for the DJI Admins to pick up this topic
2018-8-6
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Texas Tornado
lvl.3
Flight distance : 1697526 ft
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pmshop Posted at 2018-8-6 09:17
Still not syncing
Waiting for the DJI Admins to pick up this topic

I’m having the same problem since updating my DJI GO 4 app.
2018-8-6
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pmshop
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Checking what DroneLogbook would be indicating...it shows invalid log but shows there are new logs corresponding with the time I flew.
2018-8-6
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landude
lvl.3
Flight distance : 126407 ft

United States
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I had  the same issue then it just started syncing again on it's own. It was not syncing for about a week.
2018-8-6
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Oracle Miata
First Officer
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This happens from time to time.  They’ll get it fixed.
2018-8-6
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Greg F
Second Officer
Flight distance : 944308 ft
Australia
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I tried to also Sync on my old iPhone last night and got the same issue.  Probably the Server
2018-8-6
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Desert Spark
lvl.2
Flight distance : 245299 ft
United States
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I just developed the same problem.
Won't sync and I have tried to run it on 2 ipads (new this year) and an iphone 8.
Up until now it was working perfectly.
2018-8-6
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DJI Stephen
DJI team
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Hi there, thanks for reaching out, we're very sorry for the inconvenience that you have faced, regarding with the concern we will going to report this to our developer for them to find out what could be the cause of the issue and for them to rectify and pacify it, and Again we're sincerely sorry for the inconvenience.
2018-8-6
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pmshop
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DJI Stephen Posted at 2018-8-6 16:42
Hi there, thanks for reaching out, we're very sorry for the inconvenience that you have faced, regarding with the concern we will going to report this to our developer for them to find out what could be the cause of the issue and for them to rectify and pacify it, and Again we're sincerely sorry for the inconvenience.

Just performed another flight.
It seems the flights are indeed uploading because the flight number and distance points change within the app yet the message still shows "Upload error. Try again."
2018-8-6
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pmshop
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**UPDATE**

Service RESUMED syncing as of 0445 Central Daylight Time 7AUG18

I'll keep an eye on it
2018-8-7
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DJI Susan
Administrator
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Sorry for the inconvenience. We have tested and fixed the issue, please try to refresh and see whether the issue remains, thanks! Should there is any further question, feel free to contact us.
2018-8-7
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pmshop
First Officer
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DJI Susan Posted at 2018-8-7 05:15
Sorry for the inconvenience. We have tested and fixed the issue, please try to refresh and see whether the issue remains, thanks! Should there is any further question, feel free to contact us.

Yes, it is fixed.
Thank you very much!
2018-8-7
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DJI Stephen
DJI team
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pmshop Posted at 2018-8-7 05:47
Yes, it is fixed.
Thank you very much!

Thank you for the feedback, If you have any question or concern feel free to reach us back, and It's our Pleasure to help you.
2018-8-7
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