RichJ53
First Officer
Flight distance : 1837356 ft
United States
Offline
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sorry you are having trouble. My mobile cable connection is not super tight like my old Mavic Pro was but it worked good enough. Reading your information I was not following you. Did you use a different cable from the USB plug on the charging brick? If so, did the charger, get the battery to 100%?
These new drones were manufactured awhile ago waiting for the DJI launch and this means the batteries are in deep sleep. Once you plug into the charger, they will come alive and start charging up normally. All my batteries were the same way and they work perfectly.
Instead of using DJI Assistant 2, connect your device (phone or iPad) to the remote and first activate it. Then turn everything on with full charge and update the FW using the DJI Go 4 App. Take your time and it will update everything normally. I used the iPhone 8+ and it worked great.
Before you send everything back to DJI I would try again.
Rich
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