My drone brought 1 year ago

Sorry for your issue, Element Ho. Could you provide me with your ticket number? Thank you.What's more, as you say that your drone didn't hit anything in the air during the flight on June 15th, do you have a video to prove this?

DJI-Paladin Posted at 2016-6-18 18:07
Sorry for your issue, Element Ho. Could you provide me with your ticket number? Thank you.What's mor ...

noob DJI support team = =
they forgot to give my case number again

Element Ho Posted at 2016-6-18 17:01
noob DJI support team = =
they forgot to give my case number again

Do you get a ticket number of the issue happened on June 15th?

DJI-Paladin Posted at 2016-6-18 19:14
Do you get a ticket number of the issue happened on June 15th?

Yes , here is the no at june 15th

CAS-174414-J7L0D2

And,here is june 17th
CAS-176215-T9G8N1  (I hope they dont give me the wrong no)


PS2: I tried told them these two case is highly related due to same crash phenomenon at mid air.( camera crazy movement, gimbal banking huge and compass error messsage pop up mid air, drifting and act crazy in sky)

DJI-Paladin Posted at 2016-6-18 18:07
Sorry for your issue, Element Ho. Could you provide me with your ticket number? Thank you.What's mor ...

If you see my video log 1, it happen really fast just right after I takeoff 30 seconds. Therefore I really didn't hv time starting record video or even photo and the drop just came out quick and really earlier .
I can proivde KML data to prove that i didnt hit any building or things, because I higher than lot of human made things.

Element Ho Posted at 2016-6-18 17:30
Yes , here is the no at june 15th

CAS-174414-J7L0D2

We will look into your fly-away case and please wait patiently. But your drone was activated on May 19th,2015. Unfortunately it is out of warranty.

DJI-Paladin Posted at 2016-6-18 05:45
We will look into your fly-away case and please wait patiently. But your drone was activated on May ...

DJI Paladin
can you have a look at mine as well?

I believe I activated my phantom October 27th , 2015 or close to that date.

http://forum.dji.com/thread-51838-1-1.html


it is long.  DJI Ken helped a lot, and the response I got from DJI repair was to send it in. But if I send it in and there is no fault found in the drone, I have to pay the costs. But I am quite clear that this was not due to User Error. if so, please let me know what it is and I will improve and stay away from the supposed user errors.

All I see in this forum are threads on 1) signal loss at short range and 2) fly aways.

DJI needs to get a handle on these issues before their rep is ruined. Had I seen these issues in this forum prior to buying my P3P, I would have bought another brand.

sorka95032 Posted at 2016-6-19 03:15
All I see in this forum are threads on 1) signal loss at short range and 2) fly aways.

DJI needs t ...

out of the millions of phantoms that they have sold you will only hear about the .001% that have issues. If everyone on here posted about how their flight went well you'd be sick of reading that also. Most if not all fly aways are user error, RTH height wasn't set correctly, taking off with too low battery, flying in major interference areas, not calibrating IMU or compass properly, etc.

Personally I've had the P2V+3.0 and P3A for about 2 years now and any incident I've had was user 100% error, and I'm man enough to admit that I messed up. Everyone that comes and completely bashes DJI, their logs prove that they didnt do something correctly and that was the cause of the crash. These things are a big piece of technology and cant just be taken outta the box and go flying. People dont read the manual fully or watch videos on how to set it up.

Dont not fly because you're scared to have a flyaway, learn how to operate it 100% correctly and you shoudlnt have one.

Gabe R Posted at 2016-6-19 03:58
out of the millions of phantoms that they have sold you will only hear about the .001% that have i ...

I agree completely.. Never had any problem with any of my three Phantoms.

sorka95032 Posted at 2016-6-19 05:15
All I see in this forum are threads on 1) signal loss at short range and 2) fly aways.

DJI needs t ...

Hey sorka

Signal loss is not the reason made my phantom 3 lose
As I mentioned that the error happened with clear singal live feed , becasue I can see my gimbal banking hard.

Gabe R Posted at 2016-6-19 05:58
out of the millions of phantoms that they have sold you will only hear about the .001% that have i ...

Sorry my English may be bad
But as I mentioned previously and my data show me that the cause is compass defect. And I was doing my best, all sensor calibrated before crash happened.

If you sure that is so call your 100% pilot error,
then u can search other case that lot of is similar as mine.

PS : I hv 8 years on RC airplane and two years flight on quadcopter.

PhanFran Posted at 2016-6-19 06:20
I agree completely.. Never had any problem with any of my three Phantoms.

Phanfran

Before my phantom crash
I Used To Believe each crash is cause by most pilot error,
I Used To Believe DJI's drone are all well-built ,
But now I really doubt that, coz the data show me and my experience tell my there is some defect on my compass.

DJI-Paladin Posted at 2016-6-18 19:45
We will look into your fly-away case and please wait patiently. But your drone was activated on May ...

Here the main reason I want to find out is your dji compass defect

EH_HK Posted at 2016-6-18 18:40
Hey sorka

Signal loss is not the reason made my phantom 3 lose

I didn't give any reasons or causes for the two things I see most frequently complained about.

Gabe R Posted at 2016-6-18 12:58
out of the millions of phantoms that they have sold you will only hear about the .001% that have i ...

Don't buy it for a second. Even with millions sold, you wouldn't so this distribution of topics. There could be a billion sold and that wouldn't change the ratio of normal non problem discussion to vs having every thread being almost all related to no video or fly aways. We're also not seeing the thousands of people who are having this problem who just don't post in the forums.

Face it, DJI has a few major issues that they need to get under control and coming to their defense as though it's just a few people is not going to help DJI or its customers.

ryanlam115@gmai Posted at 2016-6-19 01:49
DJI Paladin
can you have a look at mine as well?

Actually if you have sent the DAT files to DJI US support for analyzing and get a RMA number from them, it is recommended to send it to our service center for diagnosis. What’s more, there are some safety tutorials in the DJI Support YT channel.You can look at them.

DJI-Paladin Posted at 2016-6-18 19:45
We will look into your fly-away case and please wait patiently. But your drone was activated on May ...

Even my drone can't claim warranty,
I just want you guys look into the problem of compass mid air error issue, which I heard many case people got it same error.  
Because it may be a huge problem toward any phantom 3 owner.

EH_HK Posted at 2016-6-19 13:57
Even my drone can't claim warranty,
I just want you guys look into the problem of compass mid air  ...

Your case is analyzing. Please wait patiently.

20/6/2016

Today DJI finally said it's their COMPASS MALFUNCTION made my drone out of control in mid air.
So it's not my fault and not a pilot error. But then they said won't give a free new drone because my drone are out of warranty after 1 year period.   {:4_142:}

First crash analysis

(Translated in the first post)

Second crash analysis

( They comfirm that
1) drone works well on GPS mode at the beginning
2) compass interference at 3:44 heigh176 , 4:23 height 127 , lost signal
result :
compass interference made it out of control, but I activited it in 19 May last year, so its out of warranty.
)
They analysis my first crash  (recovered lucky) which said my drone is no quality and malfunction probelm before second crash.
So I believe them and I flew it again, but the second crash (flyaway) which they confirm it is compass malfunction
Why they didn't find out the fault compass in first place and told me my phantom is good?
I think they have most responsibility for my case even I'm out of warranty.

The whole experience of having my drone is like they just don't take any responsibility / care  after your warranty period.

I'm so frustrated coz it not my fault at all.
So what can I do now guys?
Any ideas?