Hi

My son just posted a video which includes P 4 footage (only a month old).  The drone video is showing white dots in the darker areas of the footage.

See here



issues seen at 8 seconds and 1:25 (see dark parts of the trees).

Filiming was on a bright day but is visible in the shadow areas.

This is a second P 4 and we never noticed the problem on the first.

Any thoughts?

J

Hi hardyja, please help clarify the following info, thanks.
1. What is the firmware version for the aircraft and remote?
2.The video is directly from SD card, right?
3.When you bought it? It's never crashed or hard landing, right?

DJI Natalia Posted at 2016-10-11 09:53
Hi hardyja, please help clarify the following info, thanks.
1. What is the firmware version for the  ...

Hi DJI Natalia

Here are the answers to your questions

1. Aircraft: 01.02.0503      Remote: 1.6.0    App 2.8.7
2. Yes, direct from SD card
3. Bought about a month ago from the Apple Store. Never crashed. Never hard landing. Only second or third flight.

Thanks

hardyja Posted at 2016-10-11 09:58
Hi DJI Natalia

Here are the answers to your questions

BTW - ground video uses a camera on the Ronin-M gimbal!

hardyja Posted at 2016-10-11 09:59
BTW - ground video uses a camera on the Ronin-M gimbal!

Thanks for your info, please upload the original video from SD card to Dropbox and provide me the link, will transfer the original video to the engineers for further evaluation.

DJI Natalia Posted at 2016-10-11 18:18
Thanks for your info, please upload the original video from SD card to Dropbox and provide me the l ...

Here's a link to the video straight from the sd card clearly showing the white spots

https://dl.dropboxusercontent.com/u/82024247/DJI_0028.MOV

hardyja Posted at 2016-10-15 08:26
Here's a link to the video straight from the sd card clearly showing the white spots

https://dl.d ...

Thanks so much for that, the aircraft needs to be sent in for repaired, please feel free to contact our tech support at support.us@dji.com, sorry for the inconvenience caused.

hi i have this same problem
here are some videos where you can see the spots,
what can i do, I live in Paramaribo Suriname and they have no DJI Auterised shops here

У меня тоже такой проблема белых точек на видео         о

I'm having the same issue with phantom 4 which I bought 2weeks ago...

DJI, this is getting very frequent! What causes this problem?

https://forum.dji.com/thread-90154-1-1.html

This noise in the dark and light areas is happening on my Phantom 4. Sounds like I have to send it in? Anyone have an easy fix? Dang

Stalbek Posted at 2017-6-20 03:59
У меня тоже такой проблема белых точек на видео         о[view_image]

I am having the same issue. It started after I did a firmware update…Dji needs to fix the firmware problem

Digiflight Posted at 9-26 21:55
[view_image]

I am having the same issue. It started after I did a firmware update…Dji needs to fix the firmware problem

It is not a firmware issue, the most common reason is a faulty flexible cable joining the camera to the main body of the aircraft.