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Zenmuse Z3 fail. Lost video signal on record
1492 9 2016-10-13
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Peterxp
lvl.1

Spain
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If you buy a z3 camera for you inspire, you must know that the video image is a lost every time on 4 k modes..  Not possible work...

Dji say silence and not support for this problem.

My solution provider "stockrc" in spain, say that send my camera for test my problem.

Stockrc say 15 days minimal time wait..

Where is dji support ?

Exist support dji ? Where ?
Best regards..

Peter
2016-10-13
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DJI Natalia
Administrator
Flight distance : 318 ft

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Hi Peter, really sorry for the trouble, please feel free to contact our tech support at support@dji.com, we will help you handle this case properly.
Thank you for your patience and understanding.
2016-10-13
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alejandro
lvl.2
Flight distance : 629541 ft
Argentina
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zenmuse z3 it does not work! It works very bad to inspire 1 LAG problems in matrice 600 directly does not work. i waste my money {:4_154:}
2016-10-19
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RichJ53
First Officer
Flight distance : 1837356 ft
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United States
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Yes, you should contact DJI service to get this situation resolved...... but it may be worth trying rolling back the FW and see if the following works for the Z3 camera. Doing the following has been confirmed to work on the other cameras.

There have been many threads on this subject using the other X3 / X5 cameras. Take some time and read about  this and meanwhile just roll your FW back to fix the Inspire
Please see the threads below, (maybe you have already read this information ?
this fixed it for me (work around) until DJI have the FW fix;
AC 1.81
RC 1.6
iOS 10.02
Go App 2.92
Put the HD video in manual mode and select a clear and strong channel signal
(Also, note that the new DJI Go App 3.01 has been reported to work again in Auto mode)

http://forum.dji.com/thread-64560-1-1.html
http://forum.dji.com/thread-64941-1-1.html
http://forum.dji.com/thread-62472-1-1.html
http://forum.dji.com/thread-65717-1-1.html

Rich

2016-10-20
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P3T3
lvl.3
Flight distance : 701211 ft
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United States
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I contacted support the other day and was advised they are working on a firmware fix for all the Z3 issues. Hoping to release it within a month.
2016-10-23
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martin
lvl.2
Flight distance : 337100 ft
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United Kingdom
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This is becoming a JOKE...... I had my Z3 camera and have yet to this day been able to use it for more than 10 minutes DJI you have released the biggest pile of shit ever... and I just ordered the Mavic...... AM I MAD.....come on DJI support your customers and get this shit together.... RANT DONE
2016-10-24
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BIGDZ
First Officer
Flight distance : 10255860 ft
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United States
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martin@madcroso Posted at 2016-10-25 03:20
This is becoming a JOKE...... I had my Z3 camera and have yet to this day been able to use it for mo ...

Z3 update: well, I received my z3(actually was sent a new one) back from DJI LA and I'm happy to report there's a bit of a difference in some of the things that didn't work before. I noticed the camera/gimbal when turned off; the front no longer rises up(hope that makes sense) and the 2.7k transmission is rock solid no more  drop outs, like before. However the 4K transmission is still the $&i+s and I mean bad... I'm hoping for a fw fix, soon...
2016-10-26
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vonbaron1
lvl.4
Flight distance : 42014 ft
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United States
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Is this going to be the new camera for the Inspire2?    Lord help us.   lol
2016-10-26
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unsatisfied

Hong Kong
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Tip: the author has been banned or deleted automatically shield
2016-10-26
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Farnk666
Second Officer
Flight distance : 1711394 ft
Australia
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vonbaron1 Posted at 2016-10-27 09:27
Is this going to be the new camera for the Inspire2?    Lord help us.   lol

And that would be why the Inspire 2 has not been released yet.
2016-10-26
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