Please select Into the mobile phone version | Continue to access the computer ver.
DJI GO and DJI Assistant 2 server update
2975 15 2017-1-7
Uploading and Loding Picture ...(0/1)
o(^-^)o
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Dear customers,

DJI GO and DJI Assistant 2 currently may not be logged into due to the server update.
We are actively working to solve this issue. We will let you know when a solution is in place.
Thank you for your patience as we sort this out.

DJI support

200631wdd6xnn6nrinn415.jpg




2017-1-7
Use props
Joshua Carlton
Second Officer
Flight distance : 24094 ft
  • >>>
United States
Offline

Thank you, I thought my new mavic was a lemon. Hope to get it updated soon. If I just recieved it is it ok to fly on the firmware that it already has installed?
2017-1-7
Use props
eraizgn_Ronin
lvl.2

Turkey
Offline

My problem is about this ? https://forum.dji.com/forum.php? ... mp;page=1#pid636946
2017-1-7
Use props
Sachaski
lvl.1
Flight distance : 88287 ft
Switzerland
Offline

hello, has this issue been solved yet as it's 13+ hours old? I need to update my firmware because since the failed firmware update of this afternoon (5 hours ago) I get a message saying inconsistant firmware.
I don't want to fly like that. thanks for your help
2017-1-7
Use props
0g9cB2AEc3PE
New

Australia
Offline

Hi everyone!

I found a solution to the problem.

Please follow the following steps, some steps may not be necessary however It resolved my issue so just do it.

*my issue being that 1. I couldn't log into the DJI assistant 2 on my Mac (password not recongised), and 2. my Mavic would flash yellow constantly and not connect to my remote controller.

STEPS

1. Insert factory micro sd card.

2. On the drone (same location as the sd slot) I placed it in RC mode. (not sure if that will make a difference)

3. I downloaded the DJIGO (NOT THE DJIGO4 - even though in the description it says its designed for Mavic) Just use the original app from the App Store or Android as it will detect it.  (make sure you log into your account) once that is done, close the app.

4.Make sure the that the gimbal clamp is removed! (this is very important) secondly fold out your propellers (not sure if that will Make a difference)

5. Connect your mobile device to the remote controller, then power on, than power on the mavic. Open the app (it will connect everything now)

6. follow the prompts and it will allow you to update the firmware for the controller and the mavic.

PROBLEM SOLVED!

Btw I just purchased the Mavic yesterday. I tried a million things and this worked for me. I hope this helps others too.

P.S BE SURE TO PUT BACK TO WIFI WHEN READY TO FLY. Also it flashes yellow and gives a code 200 error, it means you need gps receiption. So move locations.


- Maximillion Media


2017-1-7
Use props
Ryno82
New

Australia
Offline

This is still not working. Cannot login to DJI Assisstant 2 regardless of what's connected.

... Can we have an update please?
2017-1-7
Use props
CJJordan
lvl.1
United States
Offline

STILL not working. So tired of DJI problems... Gotta work!!! Why make things need an upgrade if they are working flawlessly for months then BAM bricked for no reason. Changed my password over and over, then says it's wrong.
2017-1-7
Use props
fans6e9451e0
lvl.2
Australia
Offline

Getting beyond a joke now people!
2017-1-7
Use props
Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
Offline

One of my batterie have Authentication failed is it linked to this sever issues?
Screenshot_20170108-105303.png
2017-1-7
Use props
fans7b71714d
lvl.1
United States
Offline

It's back up, for anyone following this post.
2017-1-7
Use props
phil_r
Second Officer
Flight distance : 65190 ft
Australia
Offline

fans7b71714d Posted at 2017-1-7 18:49
It's back up, for anyone following this post.

Thanks for that - I am following and it's appreciated
2017-1-7
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

fans7b71714d Posted at 2017-1-7 18:49
It's back up, for anyone following this post.

Thanks for posting
2017-1-7
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

Jeromeo Posted at 2017-1-7 17:46
One of my batterie have Authentication failed is it linked to this sever issues?

Jeromeo, what's your aircraft model and firmware version?
You noticed this error after a firmware upgrading or something else?
Please help confirm the battery SN, thanks.
2017-1-7
Use props
Jeromeo
lvl.4
Flight distance : 103369 ft
Australia
Offline

DJI Natalia Posted at 2017-1-7 22:43
Jeromeo, what's your aircraft model and firmware version?
You noticed this error after a firmware upgrading or something else?
Please help confirm the battery SN, thanks.

Thank natalia.It s a Mavic.
I also opened a new theard on  the mavic page.
Mavic page

Batt serial  093ADBF0310HXH.






2017-1-7
Use props
Wile E. Coyote
lvl.1
Flight distance : 31594 ft
United States
Offline

It was working on the DJI app for a while yesterday and then it stopped downloading so I switched to the DJI ASSISTANT on my PC, and that didn't work either (USERname/Password Bad? error ).  

Glad it's working now. I upgraded firmware using my PC!
2017-1-8
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

Jeromeo Posted at 2017-1-7 22:52
Thank natalia.It s a Mavic.
I also opened a new theard on  the mavic page.
Mavic page

Thanks, we've replied in your another thread as well, please let us know for any further questions.
2017-1-9
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules