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Repair Progress Inquiry - DJI
1701 11 2017-3-20
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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Hi

Please have a look to attached screen capture obtained from "Repair Progress Inquiry" page. Is it normal?

Thanks


Screen Capture.jpg





2017-3-20
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Mcdudeflut
Second Officer
Flight distance : 243753 ft
Netherlands
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Hi OOO,

Well normally it's not normal.
But there can be a some circumstances why this is sadly normal.

The 3 weeks period is the shipping time from your place to the DJI facility.
There are lots of external factors which can make this time so long.

Have a look at my post DJI care and repair in the EU and hopefully it will give you some answers.
2017-3-21
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dirty_thumb
lvl.2
Flight distance : 257513 ft
Vietnam
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I think it's quite normal with DJI service. Below is my replacement battery waiting time: 21 days. I didn't send back anything, just the log contained battery cell broken message. And it took about 2 weeks from Dec 29th to arrive.

Screen Shot 2017-03-21 at 15.43.34.png
2017-3-21
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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Mcdudeflut Posted at 2017-3-21 00:43
Hi OOO,

Well normally it's not normal.

Thanks for quick reply and comments.
2017-3-21
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Could you please provide me with your case number?
I'll help to look into it.  
2017-3-21
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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DJI Mindy Posted at 2017-3-21 02:01
Could you please provide me with your case number?
I'll help to look into it.

Hi Mindy

Any new info about my case?

Thanks
2017-3-21
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DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
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OOO Posted at 2017-3-21 02:29
CAS-466411-R1X5L6

Thanks Mindy,

I've added your case# to management to get a evaluation and repair cost emailed to you.
2017-3-21
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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DJI-Ken Posted at 2017-3-21 09:33
I've added your case# to management to get a evaluation and repair cost emailed to you.

Thank you very much
2017-3-21
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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I have sent all items comes with my fly more combo package to the DJI. Today I came across to a YouTube video and I totally understand this guy's frustration. I hope my story won't progress into a horror story. Dear DJI team, I want my aircraft to be repaired or replaced, but there was no problem with my controller, chargers and original DJI shoulder bag. Thus, I want these items back with the repaired or replaced aircraft. They were brand new and used only 2-3 times.








2017-3-26
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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Conducting Damage Assessment (13 days).

Mycase

Mycase
2017-3-27
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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Update:
My drone is being repaired righ now. Finally, I'm glad to see a progress. Thanks DJI team.
2017-3-28
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OOO
First Officer
Flight distance : 1012349 ft
Turkey
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Very slow progress!

SC

SC
2017-4-9
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