djiuser_TngjPcrXylT9
lvl.1
Flight distance : 124026 ft
United States
Offline
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DJI Susan Posted at 4-1 18:45
Hi there, we're sorry for the late response. Your case has been escalated to the local team to investigate, we'll check the exact status and help you get an update soon. Appreciate your support and patience.
I SENT IN MY DRONE FOR A CARE REFRESH WITH THE BATTERY AND REMOTE AND DJI ONLY SENT ME BACK THE DRONE WITH NO REMOTE OR BATTERY, NOW I AM BEING TOLD THEY DID SEND IT BACK BUT I NEVER RECEIVED IT. I HAVE BEEN DEALING WITH THIS FOR A MONTH NOW AND DJI CUSTOMER SERVICE IS SOME OF THE WORST I HAVE EVER HAD THE MISFORTUNE OF EXPERIENCING. ITS SUCH A SHAME THAT WITH SUCH A GOOD PRODUCT THAT THEIR CUSTOMER SERVICE IS SO ATROCIOUS. DJI HAS STOLE FROM A LOYAL CUSTOMER AND REFUSES TO FIX TE ISSUE THEY CREATED. ITS ABSOLUTELY RIDICULOUS, AND THEY HAVE LOST A LOYAL CUSTOMER HERE. |
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