Lee drone pilot
lvl.1
Flight distance : 54413 ft
United Kingdom
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DJI keep blaming me for crash damage when it has never been crashed and want me to pay read below.
Hi Stefan,
You have double checked, then why the different case number?
Also, you do not acknowledge anything I'm saying to you.
You give me no confidence in what you are doing.
wrong case numbers.
Shave me 30% off the materials.
Now it's 25% off the materials.
Blaming me for crashing the drone.
The drone has never been damaged or crashed as you have proved it is always looked after and cared for very much.
I have had no crashes as you have proved. Also, no crashes with any of my other drones from DJI the products are great, I just wish the customer service was.
I'm a commercial CAA approved drone pilot here in the UK and take care of my equipment, Over the years I have purchased the DJI Phantom 2, Phantom 3 advanced, phantom 4, Phantom 4 Pro and the 2 Mavic 2's
Also a lot of DJI batteries for these drones.
So I have spent thousands of pounds on DJI products and never had any issues until now.
I'm a very loyal customer to DJI constantly spending money on your products for my drone business.
How dare you dismantle my drone as you have, trying to blame of a crash when I have repeatedly told you it has never been crashed or damaged ever.
If I crashed or damaged the drone I would have told you this to start with and the issue would have been resolved by now.
I have been reading the posts in the DJI forums about the service DJI provides, everybody says the same, you don't believe your customers and try to blame them and get money out of them by saying it is not a warranty issue.
This is a warranty issue as I have been told by other professional drone pilots like myself.
You leave me no choice but to report this to Citizens Advice and Trading standards the papers you will have very bad press from them.
About this also I'm partners with Jessops who buys lots of DJI equipment from you.
I'm going to let Peter Jones and Jessops (which he owns) know about the negative horrible service you provide in not looking after your loyal customers and not believing them when they are honest loyal customers.
I suggest you treat this case as it is, a Gimbal which has malfunctioned after 8months and is still under warranty.
Or I will escalate this to very high sources indeed.
Thanks
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