DJI Tony
Administrator
Offline
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Hi, thanks for the inquiry. I was able to coordinate the situation with our designated department and found out the DJI Care refresh can't be found. Would it be possible if you could verify to us where did you purchase the drone and the DJI care refresh? If the product has been purchased in our dealers together with the DJI care refresh plan, the activation card/code should be provided that can be manually activated thru our website. However, if the product and the refresh plan was made in our store, the DJI care refresh plan will automatically be activated to your aircraft 2 days after the shipment. Hope that this information would clarify your query. Thank you for your support. |
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