PhantomAtAK
lvl.2
United States
Offline
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Here is what I did to "fix" the "sync failed" issue. I would not tell you my solution is right for you, and may result in destructive results to your flight record. I frankly had only 20 flights, so I did not care if my records got wiped (they did not). I had previous successful syncs prior to this error message, so my flight records appear to be residing/stored/backed up on the mystery cloud somewhere.
I use a Google Nexus 9 on Lollipop 5.1.1. DJI Pilot app 1.1.0 (directly from DJI site, as the Google Play app 1.0.1 is no good). My P3 arrived with 1.1.9 pre installed, no upgrade required by me.
I have been trying to clear up a serious video lag issue with my current configuration. Some have recommended configuration changes to local video cache and/or clearing the flight log.
Additionally, I have also been getting the "sync failed issue".
Here is what I did to "fix" the "sync failed" message:
Lauch DJI Pilot app on tablet
Click on "User Center" (version 1.1.0)
At the bottom of the screen, select/click the little paper airplane looking icon in the middle of the three icons. This takes you to the "Flight Record" screen.
You should have a list of your flight records. I then selected the setting/tools/gear icon in the top right.
I then selected "clear local cached record" (scary, will I get it back? - yes I did!)
A small option menu opened, I selected the red one "Clear All Cached Records". My flight record page now reads "No Flight Records". I then selected the top "sync" button. A new sync proceeded, and all my records were restored to the page with success. Additional clicks to the sync button now give me a success response.
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